“Ótimo hotel, muito bem localizado a um preço justo.”

“We decided to book this hotel for NYE 2020. We are currently staying here. Today January 3rd 2020 is our last day. It’s been a issues since night one. The shower design was horrible. Flooded the bathroom everyday. We had to constantly use towels to keep the floor from being soaked. Our toilet didn’t work for the first two days. We requested it to be fixed twice had left to the beach around 3 and came back around 6 they told us it would be fixed and it was not. When we arrived back the toilet still had stuff floating in it. I also requested towels and our garbage to be changed 3xs and extra blankets. Our garbage was not changed. We didn’t get towels. When they finally brought up towels and blankets the blanket had stains and HOLES in it! I had the manager come upstairs with me to look at the unfixed toilet and the dirty blankets. He offered us a discount but refused to switch our rooms. (We never got the discount) as of yet. I made it a point that we could not have an non working toilet for the remainder of the stay it’s ridiculous and I kept requesting a rooms change. He then assured us the toilet would be fixed and apologized for the blankets. Our microwave is missing the circle glass so we couldn’t even heat food up/ leftovers if we wanted to. There are no mirrors. The outlets to charge your cell phones or any electronic devices DIDN’T work except for the bathroom outlet. The customer service here was horrible. I am frequent visitor to Puerto Rico and stay at different resorts/ hotels. This was by far the worst the worst experience I have ever had and the fact they didn’t offer anything else to accommodate our stay or make it better. They have yet to do anything. By the way we stayed in room 503 in the south tower. Do not stay here it’s not worth it and they will NOT reimburse you for anything!”