“Let's start out with the good. Amy, was efficient and personable on the phone working with details of our reservation. I love the extra surface space in the bedroom with how they designed the bed side table and television stand. Also the work table rolls out and fits between the bed to serve as a dining or game table. There's a cozy chair in the corner and with the roll out ottoman, you have a lovely reading nook. The bed was comfortable. The layout and size of the room were very nice. Negative: Notice the layers of dust on the bathroom vent. No liners in the trash cans. The room does cool about 5 degrees above what the a/c is set at so take that in consideration and the cooling will be perfect. Other Fairfields offer a non dairy milk in the morning. Not so here. The hot water at the coffee station in the breakfast area came out of a thermos that had contained coffee so it was not clear water. Just not super excited about coffee flavored hot tea. Since I had read reviews, when we checked in that evening, with I believe they said was Shawn, I specifically asked if there was ice on our floor. He stated yes. There was a child waiting to speak to him with an ice bucket in her hand so I assumed the ice machine on her floor was out. Nope, every public ice machine was broken. After my husband checked the broken machines and went to the front he confronted Shawn who stated he didn't know they were broken and that there was no ice in the hotel. My husband left the hotel to get ice. The front desk personnel stated this morning they keep ice for guests and there was ice. So an obvious liar at the front desk, not a good look for Marriott. I don't use the exercise rooms often, but there was a sign that only one treadmill is working and the rest of the equipment as well as the water fountain are broken. If you have gotten this far, it seems the positives are mostly Marriott design. The negatives are all from the lack of upkeep or care from the general manager and systems not put in place.”

“I booked 4 rooms for family members on graduation weekend and they cancelled my reservations the day before I arrived. After 3 hours at the front desk, they finally got us 4 rooms but charged different and higher rates than the original reservation. The rooms smelled bad, one was missing the refrigerator (just a hole where it was supposed to be), one door had a problem locking, and breakfast was not served one day while the other day it was not edible. We were unaware of it's location across the street from an unsavory Extended Stay, where loud music and squealing tires were common throughout the day and night. 6 months after our stay I finally got an emailed apology. They admitted their fault but thought a simple "sorry" was good enough. As a result, they get this review explaining the sub-par condition of the hotel, the sub-par neighborhood, and the sub-par customer service. One star was a gift, as no stars was not an option. I am a bonvoy member, only stay at Marriott properties, but this one....stay away.”