“Checked in on Saturday evening, went to use TV in living area while we ate our dinner and there was no remote or cable box. Called the front desk and she asked if we wanted to change rooms and we stated it was late and we had already unpacked everything and could they bring one the next day. Next day, no box. Mentioned it to front desk again, they looked up request, stated they saw request and that I would be rewarded with a discount or reward points for the inconvenience. I said the box could be put in our room anytime during the day while we were skiing. Another day goes by no box. I spoke with front desk and again (even saw the note regarding the box sitting next to the computer) they stated we would get one. Never received. Checked out on Friday (6 night stay) never received the box. After skiing we would sometimes bring our meal back to our room. I don't like to eat in bed, which is why we got the suite so we could sit on the couch and watch tv. Hard to watch tv without the cable box. This wasn't the only issue. Breakfast on Sunday was supposed to be available at 7am. No breakfast. Front desk was trying to get something out for the waiting guests shortly before 7. In a ski town people want to grab breakfast and head out to the slopes early. One day they had breakfast sandwiches that were still ice cold. I think we had one day where everything was okay. Went down one morning a little after 6am for just coffee and there was nothing.Tried calling the front desk twice and no answer. Front desk seems to hide out in the back constantly. Coffee was never consistent. Rarely replenished. Front desk never greeted when coming in. The walls are thin. Major road noise. We woke up at 2:30am with the wind noise from our window and the curtains blowing. Oh, and with checking in they inform you that your room service will not be everyday. I received my bill and we were never given the discount or the rewards as promised on the first day of our stay for the missing cable box...and we ended up with not having one our entire stay after three requests. I finally gave up. I've stayed at several Marriott hotels and I have never left had to leave a negative review but this place deserves it.”

“Good rates, good breakfast. However front desk staff is very inconsistent in their quality of customer service. During my week long stay I had several issues while dealing with the front desk. It took them over an hour to put me in another room after I made 2 noise complaints regarding noisy neighbors. I had a broken hair dryer that they said couldn’t be fixed because mechanics were off duty (only to get called back half hour later to swap it with a vacant room’s hair dryer, the obvious solution). I was overcharged for a night that I had already cancelled with the front desk. Last but not least, when trying to call them to discuss my overcharged bill after the stay, I was put on hold for 10 minutes my first time calling. My second call back was either mistakenly or intentionally hung up after they heard it was me. I’m guessing the latter. Still, good breakfast for this price point.”