Sonesta ES Suites Houston Galleria

Sandro Cunha

Oct 09, 2021

5

Confortável e bem localizado

Rovenafc

Oct 09, 2021

5

Ótimo hotel, quarto perfeito, atendimento muito bom café-da-manhã gostoso e ainda ofereciam cada dia uma janta como forma de incentivo para os hóspedes se conhecerem. Queria ter ficado mais!

Karin Tané

Oct 09, 2021

4

Atendimento atencioso, quartos limpos, bem localizado. Wi-Fi bom mas precisava reconfiguração diária.

Tampinha Legal

Oct 09, 2021

5

Ótima

Daniel Cunha dos Santos

Oct 09, 2021

3

Nice placenta tô stay

Eder Bornelli

Oct 09, 2021

5

Excelente relação custo benefício.Quartos amplos.

Pant S. Freitas (Pant)

Oct 09, 2021

4

Excelente atendimento, quartos ótimos, boa localização, recomendo...

Korie Cochran

Oct 02, 2021

4

O quarto era limpo e confortável; meu check-in e check-out foi tranquilo e sem esforço. O pessoal foi simpático e acolhedor. Tony Morales me fez entrar e sair; ele é a DEFINIÇÃO de atendimento ao cliente incrível.

Benjamin Cohen

Oct 02, 2021

5

Pretty good living space, kitchenette, and bedroom areas. Plenty of parking too.

Korie Cochran

Sep 27, 2021

4

The room was clean and comfortable; my check in and check out was smooth and effortless. The staff was friendly and welcoming. Tony Morales checked me in and out; he is the DEFINITION of amazing customer service.

Marcela Castagno

Sep 25, 2021

4

Muy buena atencion

Angela Fraze

Sep 25, 2021

5

Mr. Tony Morales was so nice and friendly , he made our stay so pleasant,. He is a a 10 star if I could give it.Me and my daughter stayed 17ththrough the 19th to visit family.It is very clean, friendly staff. I will stay here every time we are down there . I always bring cleaning supplies with me but didnt have to clean anything here, I will not stay no where else in the future when visiting family inHouston.

Mary Michelet

Sep 15, 2021

5

The whole staff was wonderful. They accommodated our cats and my family after having to evacuate from New Orleans for hurricane Ida and made our stay more like a vacation then having to run for our lives. There were a few exceptional employees: mainly Tony and Tina at the front desk and the gentleman who served breakfast, although I didn't get his name. Also the lady in charge of housekeeping was super friendly. I had never heard of this brand of hotels before but I definitely will be staying with this chain again in the future. The kitchen was fully stocked with two burners, pots and pans as well as several different cooking utensils. Our rooms were clean and extremely comfortable (the pillows are the best). We also were super appreciate of the onsite laundry which came in super helpful because we only pack three days worth of clothes. Tony provided plenty of activity suggestions to help keep our mind off of the hurricane and provided several restaurant suggestions. Also, when we had to extend our stay, they made it super easy. I'm so thankful for being able to find this hotel on such a short notice and so happy it was in such an interesting part of Houston.

Agnieszka Pieczko

Sep 07, 2021

5

we always stop here. It is clean and quiet which is important when traveling with a baby

Matthew Harris III

Jul 15, 2021

1

upon entering Sonesta Hotel in The Galleria on Hidalgo Street I was immediately greeted by the apparent owner he refused to tell me what his status is in the company and immediately asked me to leave when I have not done anything wrong I simply needed to use the computer to access my information online so I could rent here. yeah obviously doesn't realize that I am a Google reviewer and a local guide. this is the first time I've ever been greeted with such hostility without actually doing anything wrong. there was no fuss or anything about my demeanor I simply needed to cut through the hotel look at the cleanliness and review the employee hospitality which was non-existent.they called the police even though I haven't broken any laws and I'd like to rent here. this is unacceptable I have a video recording also back in my statements

Liam Welter-Reed

Jul 10, 2021

3

The room was fine. No breakfast because of COVID (they give you a bag with prepackaged food). The main drawback was the strong presence of cockroaches. You probably wouldn't detect them if you go to bed at a normal hour (around 10pm) but if you stay up as late as 3am, you most likely will find a large roach crawling on the wall by the windows. They also can be found around the fridge on the hard flooring. You might find one on its back thinking it is dead but chances are it is not. Cockroaches are only active at night for about 4 hours then actually try to hide and go to sleep. When disturbed in this state, they wake up and try to scuttle away. Cockroaches are also able to "play dead" if they detect danger. Make sure they are actually dead when you try to get rid of them. You will most likely see them more if it has recently rained outside. If you ask discreetly, management will send the maintenance man to spray your room. The chemical that is sprayed is barely tolerable after awhile and will resonate in your throat making you want to cough. These are "extended stay" suites (that's what ES stands for), so rooms are only cleaned once a week. The furniture in the lobby area needs to be replaced. Leather on the chairs is almost completely peeled off. They have a laundry room, but you have to pay for it with quarters.

Sva Hc Mid

Jul 09, 2021

3

El lugar está increíblemente ubicado todo esta cerca y el Mall Gallería también, el hotel está un poco descuidado inclusive tuvimos k matar una cucaracha, eso si fue triste el sofá cama estaba ya muy vencido y se sentían los resortes al dormir eso estuvo terrible, sacar conclusiones

Ernesto Murillo

Jul 09, 2021

4

Great suites to stay on your next visit to Houston. The suites sowide in space are comfortable. Havea big fridge, and a complete kitchen. Beds Kingor queensize.

Rhonic Lopez

Mar 09, 2021

5

Todo esta muy bien. Solo el desayuno es bien básico. Es mas bien como un snack. Excelente atención. Excelente ubicación.

Fer Lopez

Oct 09, 2020

5

Marleneme atendió muy bien 👍👍👍

Christopher Ángel Ríos Ramírez

Oct 09, 2020

1

No me han regresado el dinero del depósito a mi tarjeta

Mara Pretel

Oct 09, 2019

5

Muy tranquilo, bien ubicado, Suites bien dotadas, desayuno maravilloso, bonito y limpio. Recomendado

Valentina Olmedo

Oct 09, 2017

5

Es un hotel económico, limpio y con los servicios necesarios. El desayuno no es muy variado pero está decente.

Josue Campos

Oct 09, 2017

4

Un acogedor lugar

shizam99

Will not stay here again

1

Rude and unprofessional staff. First when I was trying to find a spot to park my car when checking in Friday night Feb 8, the person working the front desk followed me in the parking lot very...

FarAway321032

excellent stay at this location

5

this is an excellent hotel room, I would love to stay again. My family is very, very picky about hotels that we stay in, and in numerous locations have had negative comments during the stay. This...

NorthStar26281782691

Love the room

5

I loved my stay. The room was nice & cozy. Although the hotel is undergoing some construction, it did not impede the atmosphere. The location is close to great shopping & food. I would def stay here...

lalatorrea

Amazing location, worst customer service

3

I usually never complain about staff, specially front desk, since I know it is hard to spend all of those hours there putting up with all guests needs, but I had the worst experience ever with Martha...

robert b

Excellent

5

Great staff & location Very helpful Clean safe Wish the pool was open But ok due to Covid Definitely recommend Well run organized Property Take advantage of The great galleria location...

putput79

Good experience

4

It was a great choice for a long term stay. Price was affordable during the pandemic and the room had everything i needed from small living room to dining table and kitchenette. Location is perfect...

Sonesta ES Suites Houston Galleria, Houston

Sonesta ES Suites Houston Galleria

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Sonesta ES Suites Houston Galleria, Houston

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