“If I could give 0 stars I would. Please do more research there are better places. Although everything is included they lack in a lot of areas. Was supposed to go there for 2 days but didn’t even make it past 3 hours. I we checked in early (check in time is 3:00pm) and didn’t get our room until about 4:30pm. When going into our assigned room there were already people there, in another room of our group there was a bed missing. While waiting to resolve this we experience a lot of complaints from people about the showers and air conditioning, along with people not feeling well in this location. When trying to get a refund they wanted to charge us for one day when we didn’t even stay in a room for 10 minutes. There is a big lack of organization in this resort and customer satisfaction is clearly not their priority. They didn’t even try to keep in mind that it was about to be curfew and we had to travel about 2 hours back and we could’ve been stopped by the cops but they still took a very long time to give us back our money. Very chaotic experience.”

“1. Esto no es para nada lo que muestran las fotos de la reserva, las habitaciones son sumamente malas, ni siquiera hay agua en el toilet, no tienen champú y de jabones está muy decadente. La ducha es super demacrada para ser más específica en su casa hay mejor baño que en este hotel. 2. La comida es muy mala, pedí una hamburguesa y me la entregaron con un pelo y pelusa. 3. Cuando llegas todos los huéspedes se están quedando por precariedades del hotel. Si quieres perder tu dinero, ven a whala bayahibe”