Le Méridien Essex Chicago
800 South Michigan Avenue, Near Grant Park, Chicago, IL 60605, United States
Rating
4.3
Price Level
$$$
غرف
274
Pets
No
26
May
Le Méridien Essex Chicago, Chicago
Le Méridien Essex Chicago
يوجد هذا الفندق الجميل في Grant Park. سيجد العملاء المطار على بعد خطواتٍ قليلة. تم تحديث Hotel Essex Chicago بالكامل في عام 2008. يقدم Hotel Essex Chicago اتصالاً بالإنترنت عبر الواي-فاي في الموقع. بإمكان العملاء الاستمتاع بالرفاهية التي يضمنها توفر مكتب الاستقبال على مدار الساعة. نستقبل النزلاء من الأطفال في مهود (متوفرة عند الطلب). يقدم المكان أماكن عامة يسهل وصول ذوي الإعاقات إليها. Hotel Essex Chicago غبر مناسب للحيوانات الأليفة. يتوفر موقف سيارات لرفاهية النزلاء. تتوفر خدمة النقل لضمان رفاهية النزلاء. قد يتوجب الدفع مقابل بعض خدمات Hotel Essex Chicago.
Price & Availability
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Overall
Excellent
4.3
983 reviews
5
308
4
47
3
28
2
21
1
16
Customers Review
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.6
Amenities 4.2
Condition 4.5
Recomendation 100%
“Check in took over 30 minutes as did parking the car. By the time we reached front of line for check in it was clear that the hotel did not have rooms ready for any of the people checking in (there was one front desk clerk at 4pm on Saturday of Memorial Day weekend). They told us they “might” have a room ready in a few hours but that they would WRITE down our names on a slip of paper with all of the other people checking in (mind you we had completed online mobile check in the evening before). We did not hear one word from the hotel all night and when we returned after a concert at 12:15am we then had to wait in line for 45 minutes to get a room much smaller than the room that we paid for. Both my husband and I have reached out repeatedly to the hotel manager and have heard nothing in return. We were charged over $600 per room for a different room than reserved and a room in which we spent 8 hours before we needed to check out. And I’m not even certain that the room we stayed in had changed the sheets on the bed. This was the worst customer service experience ever and we travel a lot. My husband travels extensively for work and always stays in Marriott properties - this was the worst experience of all. Does not even deserve one star. The only decent human we encountered was the kind bellman who showed us a quiet public restroom on the 2nd floor where we could change clothes and freshen up after our 4 hour drive. I understand staffing is difficult at the moment but don’t book rooms that you can’t guarantee to your guests. And if you have a colossal screw up like this, then only charge 50% of the room rate since we were only able to spend 50% of promised time in room.”
— McKay Mills
“Upon arrival they took me to a room without a view, and I paid for a room with a view, I felt that they tried to trick me, but it was soon resolved and they put me in a room with half a view. The Hotel is clean, which is rare here in the US, so if you want something clean, this is the place. The Jesus who is at the entrance is a great person and deserves 10 stars, smelling hotel and organizing, if you take a friend to have breakfast there, you will pay an extra fee of $15
I loved half room and comfortable bed, clean and beautiful view, even though it is half a view”
— sirlane oliveira
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