NH Roma Villa Carpegna
Via Pio IV 6, In Rome (Aurelio), Rome, 00165, Italy
Rating
3.9
Travelers Choice
2021
Price Level
$$
Rooms
201
Pets
Yes
23
May
NH Roma Villa Carpegna, Rome
Price & Availability
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Overall
Good
3.9
565 reviews
5
582
4
695
3
349
2
126
1
81
Customers Review
Value 4.1
Location 3.4
Cleanliness 4.2
Comfort 4
Neighborhood 3.4
Amenities 4.1
Condition 4
Quality 5
Recomendation 82.1%
“Not my first time in Rome and since I turned 50 last year, and after recovering from almost dying from Covid, we decided to treat ourselves and booked a hotel with a suite that looked really nice and with good reviews.
Arrived, tired after driving from Faenza, and hungry, wanted to quickly check in and take a bus or metro to one of our favourite restaurants.
Had to wait 15 minutes, the room was not ready at 15:00.
Got the key card, and we find:
Lots of tiny ants in suite 222, maybe pharaoh ants. Definitely not something you want in your luggage or home.
Told the reception
First attempt to fix it: house keeping with a vacuum cleaner.
More ants.
Told the reception again.
Second attempt: "We'll try to arrange poison tomorrow.".
A suite, with an ant infestation, and we're supposed to sleep one night with them, and they will *try* to fix it tomorrow?!?
To be continued...
*update*
Talked to reception again.
Offered second suite, that is available from tomorrow, and an ordinary double room tonight. They will help with moving the luggage tomorrow.
Nothing else offered, not even a bottle of water. I've moved all our luggage onto chairs and tables and killed ants for an hour.
Got double room 334, no extra bed for our child, tiny room. It is poorly cleaned, corners are dusty and the first impression is a faint smell of sewage.
No compensation, until the general manager has answered the email he/she got from the front desk. When? Maybe today, maybe?
Bloody horrible experience this far, two hours down the drain. Should have booked our usual hotel. No time for dinner yet, killing ants and moving luggage, and we have a hungry child.”
— Anne-Marie Achrenius
“No pool even during may when its quite hot and they said they will start it when summers will begun. I don’t really know why they can’t begun it and let the customers choose if they want to go or not in the pool.
It is very hot in the room, no air conditioning at all during night and it gets very hot. Not able to sleep properly due to that.
Rooms does not have enough drawers to keep clothes. Average rooms not so good. No kettle. No coffee making machines.
Very bad stay, I don’t expect this from a 4 star.”
— sarishti jain
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