Hotel Riu Plaza España
Gran Via, 84, Near Royal Palace of Madrid, Madrid, 28013, Spain
Rating
4.6
Price Level
$$
Rooms
583
Pets
No
24
May
Hotel Riu Plaza España, Madrid
Hotel Riu Plaza España
Price & Availability
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Overall
Wonderful
4.6
2536 reviews
5
963
4
321
3
101
2
82
1
140
Customers Review
Cleanliness 4.8
Comfort 4.6
Amenities 4.6
Condition 4.7
“This hotel is very special: one of the best locations in Madrid, the best view you can ever hope for, the service of the employees at the pool: Angelica, Jonás, Sonia and Silvia is amazing!!!
We arrived on Saturday August 29, 2020, I had issues with the information provided to me for reservation and access to the pool. The manager upgraded my room and I had to pay a supplement for an additional person, which no one informed me of, evenI if I had sent an email. I thought it was so thoughtful, till I discovered that it was what they had already on the web. I understand it is a Covid-19 situation, but information is missing. Also, everything you can ask for, you pay for! Nothing is offered despite the empty hotel. They didn’t allow us 2 hours of late check-out as we have conference calls at the same time of check-out, at 11:00, especially that breakfast is between 9 and 10:30.Hence, make sure you are fully informed of all your options to avoid surprises, by asking many times questions and details. I must admit that overall our stay was good, thanks to the amazing staff... I will come back, only for those 4!”
— Aline Berbari
“Very basic hotel rooms for the prestige they claim to have. The parking spots are behind the building, but officially you're not allowed to enter the street behind the building, so we had to park at the parking space in front of the Riu. When asked if someone could help us with the luggage they said it is not their policy - even though we explained the situation. There was nothing in the mini bar, when we asked for a bottle opener to open the wine we had with us we had to go to the reception - no room service whatsoever. The bigger rooms have a balcony that is so small you can't even sit there. All over all, pretty disappointing for the impression they want to give. Gave it two stars because the building from the outside is very pretty and the Skybar is nice as well.”
— Mina Ziova
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