The Ritz-Carlton Chicago
160 East Pearson Street at Water Tower Place, Near John Hancock Center, Chicago, IL 60611, United States
Rating
4.6
Certificate of Excellence
2019
Price Level
$$$$
Chambre(s)
434
Pets
Oui
de $ 4,367.71
21
mai
The Ritz-Carlton Chicago, Chicago
The Ritz-Carlton Chicago
Prix et disponibilité
Select your room
Standard King Room (Lake View) ·
Chambre seulement · 1 King Bed
Special deal
Non Refundable
Standard 2 Double Room (City View) ·
Chambre seulement · 2 Double
Prix du forfait
Non Refundable
Standard Room ·
Chambre seulement
Prix du forfait
Non Refundable
Doble Vistas Al Lago ·
Chambre seulement
Non Refundable
Cuadruple Vistas A La Ciudad Dos Camas Dobles ·
Chambre seulement
Non Refundable
Standard King Room (Lake View) (Accessible) ·
Chambre seulement · 1 King Bed
Special deal
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, Vistas Al Lago (mobility Accessible, Tub) ·
Chambre seulement
Cancel free of charge before Sat, 18 May 2024
1 Bedroom Tower King Suite with Extra Bed ·
Chambre seulement
Suite, 1 Habitación, Con Vistas, En Una Planta Alta ·
Chambre seulement
Cancel free of charge before Sat, 18 May 2024
1 Bedroom Tower Suite ·
Chambre seulement
Habitación Run Of House ·
Chambre seulement
Non Refundable
1 Bedroom Lakeside King Suite with Extra Bed ·
Chambre seulement
1 Bedroom Lakeside Suite ·
Chambre seulement
1 Bedroom Lakeside Suite (Accessible) ·
Chambre seulement · 1 King Bed and 1 Double Sofa Bed
Special deal
Non Refundable
1 Bedroom Lakeside King Suite with Extra Bed (Accessible) ·
Chambre seulement
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.6
982 reviews
5
623
4
97
3
43
2
22
1
21
Customers Review
Value 4.9
Localisation 4.7
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.9
Amenities 4.6
Condition 4.5
Recomendation 82%
“This place was so amazing. From the moment I pulled up I could tell it would be better than I expected from reading some of the mixed reviews. The main entrance off the street is the lower level but there is another covered entrance. When you enter the lower level doorman greet you and whisk you up to the main entrance/lobby the main lobby is so decadent and opulent you will feel like it’s show time. When I arrived and the front desk everyone was so happy. I was checked in and they gave me an excellent room. Kanika at the front desk was so nice and professional. She went above and beyond to make sure my stay was special and it was very appreciated. Also Laurel at the concierge was so polite and told me all I needed to know about the main attractions in Chicago for my stay. I could go on and on. But I will say my room was perfect. The views were perfect. The spa, pool and gym were perfect. The food and service was completely 5 star. And the location was a dream. I will definitely be back.”
— Bernard Brown
“if zero stars were an option... this is a franchise Ritz, which basically means they are more interested in the single property than the Ritz brand. Which is understandable in a capitalistic society. Service is non-existent and this place is understaffed. None of the usual Ritz-Carlton perks are available at this location. And for close to a thousand dollars per night, I expect my wife and children to be a little pampered during our visit just like the Ritz does at all non-Franchised properties around the world.
I spent close to 45 minutes on the phone with the Ritz Central Reservations Call Center talking through arrival times, transportation, departure times, spa times for my wife, our Anniversary requests, etc. When I checked in they had no record of that 45 minute conversation, our early arrival, room requests, etc.
Have stayed here for New Years for a decade and will not return. They simply don't give a F!@# if you are Titanium which is the Ritz's highest rewards level. Willing to pay for service but this property simply does not get it. Paid Cash and did not use reward points. Good thing there are several 5-Star hotels in Chicago to select from in the future.”
— Samuel Garmon
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