The Ritz-Carlton Chicago
160 East Pearson Street at Water Tower Place, Near John Hancock Center, Chicago, IL 60611, United States
Rating
4.6
Certificate of Excellence
2019
Price Level
$$$$
Rooms
434
Pets
Yes
from $ 4,367.71
21
May
The Ritz-Carlton Chicago, Chicago
The Ritz-Carlton Chicago
Price & Availability
Select your room
Standard King Room (Lake View) ·
Միայն Սենյակ · 1 King Bed
Special deal
Non Refundable
Doble Vistas Al Lago ·
Միայն Սենյակ
Non Refundable
Standard King Room (Lake View) (Accessible) ·
Միայն Սենյակ · 1 King Bed
Special deal
Non Refundable
Standard Room ·
Միայն Սենյակ
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, Vistas Al Lago (mobility Accessible, Tub) ·
Միայն Սենյակ
Cancel free of charge before Sat, 18 May 2024
Room, 1 King Bed, Accessible, Lake View (mobility And Hearing W/ Tub) ·
Միայն Սենյակ
1 Bedroom Tower Suite ·
Միայն Սենյակ · 1 King Bed and 1 Double Sofa Bed
Special deal
Non Refundable
Habitación Run Of House ·
Միայն Սենյակ
Non Refundable
Suite, 1 Habitación, Con Vistas, En Una Planta Alta ·
Միայն Սենյակ
Non Refundable
1 Bedroom Tower King Suite with Extra Bed ·
Միայն Սենյակ
Suite, 1 Bedroom, Non Smoking, City View(1 King Bed) ·
Միայն Սենյակ
1 Bedroom Lakeside Suite (Accessible) ·
Միայն Սենյակ · 1 King Bed and 1 Double Sofa Bed
Special deal
Non Refundable
1 Bedroom Lakeside Suite ·
Միայն Սենյակ · 1 King Bed and 1 Double Sofa Bed
Special deal
Non Refundable
1 Bedroom Lakeside King Suite with Extra Bed ·
Միայն Սենյակ
1 Bedroom Lakeside King Suite with Extra Bed (Accessible) ·
Միայն Սենյակ
Suite, 1 Bedroom, Accessible, Lakeside (mobility And Hearing W/ Tub) ·
Միայն Սենյակ
Suite, 1 Bedroom, Accessible, Lakeside (mobility And Hearing W/ Tub)(1 King Bed And 1 Double Sofa Bed) ·
Միայն Սենյակ
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.6
982 reviews
5
623
4
97
3
43
2
22
1
21
Customers Review
Value 4.9
Location 4.7
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.9
Amenities 4.6
Condition 4.5
Recomendation 82%
“This hotel is superb and is in line with the Ritz Carlton line. The hotel is centrally located in the Water Tower Place and you are maybe 50 steps from Michigan Ave. The hotel lobby is on the 12th floor and then you take another bank of elevators to the rooms. The restaurant and hotel bar is amazing. The lobby area is very romantic yet welcoming for groups and families. The rooms are great (downtown view) and spacious for downtown Chicago.”
— Yolanda Montgomery
“if zero stars were an option... this is a franchise Ritz, which basically means they are more interested in the single property than the Ritz brand. Which is understandable in a capitalistic society. Service is non-existent and this place is understaffed. None of the usual Ritz-Carlton perks are available at this location. And for close to a thousand dollars per night, I expect my wife and children to be a little pampered during our visit just like the Ritz does at all non-Franchised properties around the world.
I spent close to 45 minutes on the phone with the Ritz Central Reservations Call Center talking through arrival times, transportation, departure times, spa times for my wife, our Anniversary requests, etc. When I checked in they had no record of that 45 minute conversation, our early arrival, room requests, etc.
Have stayed here for New Years for a decade and will not return. They simply don't give a F!@# if you are Titanium which is the Ritz's highest rewards level. Willing to pay for service but this property simply does not get it. Paid Cash and did not use reward points. Good thing there are several 5-Star hotels in Chicago to select from in the future.”
— Samuel Garmon
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