City Express Plus Cancún Aeropuerto Riviera
Carretera Federal Cancun - Puerto Morelos Km. 21 Supermanzana 47 Manzana 1 Lote 1-22 Municipio Benito Juarez, Near Xoximilco, Cancun, 77506, Mexico
Rating
4.2
Price Level
$$
Rooms
122
Pets
No
25
мая
City Express Plus Cancún Aeropuerto Riviera, Cancun
Price & Availability
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Overall
Excellent
4.2
371 reviews
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Customers Review
Cleanliness 4.5
Comfort 4.4
Neighborhood 3.8
Amenities 4.1
Condition 4.4
Recomendation 100%
“if you want a clean hotel with friendly staff do not stay at this hotel. The shuttle arrived almost 1 hr after I whatsapped the hotel that I was at the waiting area. After travelling almost 30 hrs I arrived to the room filthy. The carpet hadn’t been cleaned and there were crumbs all over the floor, the mirrors and shower glass had smears all over them and the microwave was dirty with finger prints over it. I have never asked to move rooms in all my travels but it was too dirty to ignore especially during COVID times. when I went to the front desk and politely explained the situation all they said was okay and didn’t apologise or say anything else. when I got let into the new room I asked if I could receive a key and she said she would be right up with a new one and simply never returned this lead to me missing breakfast the next morning as a sole female traveller I didn’t feel comfortable leaving my room with no key in case there was no one at the front desk because I had tried to contact the hotel via booking, WhatsApp, the drivers what’s app, calling via hotel phone eventually eating the cost and calling via my personal phone and only after contacting them via face book I got a response and still didn’t receive a key. Even the new room was not great it had bugs in the shower a discoloured floor and only a flat sheet with no duvet.”
— Tannalee Mattson
“Boas instalações , boa atenção.”
— Eduardo Linares
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